GENERAL TERMS & CONDITIONS
OF USE OF PLATFORMS OF INTELLIGENT TRAFFIC SYSTEMS AD
www.tollpass.bg and www.vinetki.bg are Websites that allows the conclusion and management of agreements for using of electronic toll collection services (toll), purchase of route pass and electronic vignettes, payment of compensatory fees as well as use of other services by users who sign up at the Websites by filling in a registration form and users without registration, as all users have to grant consent to these General Terms and conditions and users without registration which have granted as all users grant its consent with these General terms and conditions and the applicable policies of Intelligent Traffic Systems AD.
These terms and conditions of use apply exclusively and only to users of the services provided in the Websites described above and each other website, registered by Intelligent Traffic Systems AD. The users have the obligation to respect the confidentiality of the data provided to the Websites, such as username, passwords and other data for identification and access to the services, if any. Upon using the services of the Websites, the users accept that the internet environment although secure to a great extent, may have interruptions in the support of services provided which is beyond the control of Intelligent Traffic Systems AD in the Websites, and the latter shall not be responsible for any loss of data arising from such interruption.
By using the Websites the users agree with its General terms and conditions of use. It is necessary the users regularly to get informed about the changes in the General terms and conditions, will be published on the Websites and if any questions and/or comments arise in relation to its use, may address their queries at the following e-mails: for www.tollpass.bg: email@example.com, and for www.vinetki.bg: firstname.lastname@example.org and/or call by dialing *5500 or 0884 00 55 00 on the price of the used respective individual tariff plan.
By providing email and consent with the General terms and conditions of use of the online store, the Users have the option, but not the obligation, to provide their consent to receive commercial messages containing the current offers and proposals, published on the Platform. Outside of these personalized messages with the use of the website, the users agree that Intelligent Traffic Systems AD has the right to send to users at any time system messages related to the services used that do not constitute commercial messages.
2. INDETIFICATION DATA
2.1. Intelligent Traffic Systems AD is a company with headquarters and management address at Building 6, 109, bl. 42A, ground floor, Opalchenska street, Sofia, Bulgaria with address for correspondence at Building 6, 109, bl. 42A, ground floor, Opalchenska street, Sofia, Bulgaria, registered in the Commercial register and the register of non-profit legal entities under UIC 201988199 and VAT identification number: BG201988199, owner of the trademarks “Tollpass” and „vinetki.bg”.
2.2. Intelligent Traffic Systems AD administers www.tollpass.bg, www.vinetki.bg, in the form of a Websites, as well as the “Tollpass” mobile application.
2.3. The users may contact Intelligent Traffic Systems AD at the above address, on phone number 0884 00 55 00, *5500 or on the following e-mails: for www.tollpass.bg: email@example.com, and for www.vinetki.bg: firstname.lastname@example.org. The phone numbers are paid according to the price of the used respective individual tariff plan.
3. DEFINITIONS - within the meaning of these General Terms and Conditions, the following words and expressions, including when they are members and/or used in the plural, shall have the meanings specified in this section:
3.1. ITS – Intelligent Traffic Systems AD is a legal entity that is registered as a National Service Provider in RIA and has the right to perform the activity of collecting tolls and others.
3.2. "RIA" – means the Road Infrastructure Agency of the Ministry of Regional Development and Public Affairs, which is empowered under Art. 10, para. 10 of the Roads Act to perform the functions of a toll charger;
3.3. "National Service Provider" ("NSP") pursuant to Art. 10i of the Roads Act means a trader who perform an activity of providing toll collection services for the territory of Republic of Bulgaria;
3.4. "Applicable legislation" – means the Roads Act, the State tax Act, the Roads Traffic Act, the Ordinance on the terms, conditions and rules for the construction and operation of a mixed charging system for the different categories of road vehicles on the time basis and on the distance travelled -basis, tariff for tolls collected for passage and use of the Republican road network and other applicable Bulgarian legislation as well as all other legislative and by-laws acts which regulate the activity of ITS.
3.5."Platforms" – means the Websites comprising https:// tollpass.bg, https://vinetki.bg and https://accounts.itsbulgaria.com (ITS domain on which the User profile is created, which can also be used to access the Platforms as well as the Tollpass mobile application), integrated with the main part of its own and with the system of RIA.
3.6. "User/s" – an adult individual, legal person or other legal entity that can create a User Profile on the Platforms and use the services through the Platforms, to enter into a distance sale contracts for automatic toll taxation with ITS via On board units (for these contracts as well as for contracts for automatic toll taxation with ITS and/or ITS Representative via On board units or satellite positioning devices shall not apply the present general terms and conditions, but other general terms and conditions, available in the Platforms to the respective type of contract) and use the services of the Platform without registering a user profile.
3.7. "Websites" – webpages, hosted at the web addresses www.tollpass.bg, www.vinetki.bg and their subdomains;
3.8. "Website page" - a separate part of the Websites.
3.9. "Electronic reference"- a link indicated on a particular Website page that allows automated referral to another Website page, information resource or object through standardized protocols.
3.10. "User Profile" – a section of the Platforms formed by a username and password, which is common for the Platforms, that allows the User to use the services of the Platforms and which contains information about the User and the history of some of his actions on the Platforms (Purchases, invoices, receipts, etc.). The user is responsible and should ensure that all information entered in his User profile is correct, complete and up-to-date.
3.11. "Username" - email address of the User operating the Platforms, which is common for the Platforms, through which he is individualized in his relations with ITS;
3.12. "Password" - code of letters, numbers and characters, which together with the Username individualizes the User and which together with the Username serves to access his User profile in the Platforms.
3.13. Section "Selected for purchase/Shopping Cart" – a dynamic section in the Platform that allows the User to add Services that he wishes to use at the time of their addition or at a later stage (available only on www.vinetki.bg);
3.14. „Service(s)”– any service or services offered on the Platforms which can be used by the Users, listed in details, but not restricted to some of the following:
- purchase of an electronic vignette,
- purchase of a route pass (service available only on www.tollpass.bg, the mobile application Tollpass) as a registered user or as a guest - a random user of the paid road network;
- verification of the validity of an electronic vignette;
- verification of route pass (service available only on www.tollpass.bg, the mobile application Tollpass);
- Registration of User profile of User;
- Registration of User profile of User with or without concluded agreement for automatic toll taxation with ITS an/or ITS representative via On board units and/or Satellite positioning devices (service available only on www.tollpass.bg, the mobile application Tollpass);
- verification and payment of a compensatory fee (service available only on www.tollpass.bg, the mobile application Tollpass);
- conclusion of contracts for automatic toll taxation with ITS via On board units (for these contracts, as well as for contracts for automatic toll taxation with ITS and/or ITS representative via On board units and/or Satellite positioning devices, these General Terms and Conditions shall not apply, but other general terms and conditions available in the Platform to the respective type of contract) (service available only on www.tollpass.bg);
- provision of other services and sale of products related to the activities of ITS, if available.
ITS has the right to remove/add/activate new Services at any time, and the removal/addition/activation of Services does not constitute an amendment to these General Terms and Conditions. ITS may inform the Users about the removed/newly added/activated Services through their User Profile and/or by sending system messages to the e-mail address provided by them and/or in another appropriate way. ITS can also inform the Users about the removed/newly added/activated Services by publishing information sections in the Platforms.
- all information on the Platforms accessible via an Internet connection and by using a device that has an Internet connection;
- the content of any message from the User to ITS and/or sent by electronic means and/or any other available communication means;
- any information on the Platforms provided in any way by an employee/contributor of ITS to the User by electronic or other means for the provision of it at a distance;
- information relating to the Services and/or applicable tariffs by ITS within a certain period of time;
- information regarding the User and related to the Services and/or the applicable tariffs from third parties with which ITS has signed partner contracts;
- ITS data.
3.16. "Commercial messages" – any type of message sent through electronic communication channels (such as e-mail, SMS, push notifications, etc.) containing advertising information about the Services, as well as other commercial messages such as market and consumer surveys.
3.17. "System messages" – any type of communication related to the services used, as referring, but not limited to any of the following: changes in the General Terms and Conditions of Use of the Platforms, introduction/activation of new services available on the Platforms, changes in the fees and tariffs of the Road Infrastructure Agency, changes in the scope of the paid road network, reminders of expiring validity of electronic vignettes, information for ceasing and interruptions of the Services etc.
3.18. "Toll" – means a state fee, which is paid by users and/or road owners determined pursuant to Art. 10 b, para. 3 of the Roads Act, due under Art. 10, para. 1, clause 2 of the Roads Act. The toll shall be differentiated according to the technical characteristics of the road or road section, the distance travelled (the toll segments in which the road vehicle has entered), the category of the road vehicle and the number of axles, its ecological characteristics and shall be determined for each road or road section covered by the Paid road network.
3.19. "Electronic vignette" means an electronic document within the meaning of Art. 3, para. 1 of the Electronic Document and Electronic Trust Services Act certifying the payment of the respective fee under Art. 10, para. 1, clause 1 of the Roads Act and containing the registration number of the vehicle, its category, the date of payment of the fee and the period of validity. The vignette fees are collected in accordance with the Tariff for the fees charged for passing and using the paid road network and according to their period of validity.
3.20. "Paid road network" – a list of roads for which a toll for the use of road infrastructure can be collected - vignette fee, or toll and which is adopted by decision of the Council of Ministers and is published in the State Gazette;
3.21. "Personal data" – means data that are defined as personal in the applicable General Data Protection Regulation regarding the personal data protection and national legislation and which are collected and processed under these General Terms and Conditions and all applicable general terms and conditions;
3.22. "Compensatory fee" – means a fee pursuant to Art. 10, para. 2 of the Roads Act, which is collected in favor of the Road Infrastructure Agency.
3.23. “Toll declaration” – a set of data generated by an On board unit (geographical location – according to ISO 17575-3:2016), RV data (emission class, total technical maximum mass including RV composition, number of axles), On board unit identification number, date and time of entry into toll segment, standardized according to ISO 12855:2016 and used to determine the toll due, according to toll tariff , which are collected for the passage and use of the Republican road network, by the User.
3.24."Route pass" – means an electronic document, which is issued in return for advance payment of the Toll, defined in tariff for the fees collected for the passage and use of the Republican road network, for a declared pre-specified route. The route pass entitles the user and/or the owner of a road vehicle of the category under Art. 10b, para. 3 of the Roads Act to cross a one-off distance within the paid road network from starting to end point, with additional, pre-specified intermediate points that may not be more than four. The route pass may be purchased not earlier than 7 calendar days before the date of the trip by a user registered in the electronic toll collection system and not earlier than 24 hours before the date of the trip – by an unregistered user, in both cases valid for a period of 24 hours from the declared start date and time of the trip.
3.25. "Toll collection services/electronic charging services" - means the provision by ITS of services for actual reporting of toll segments, in which a road vehicle of the category under Art. 10b, para. 3 of the Roads Act has entered, provision of declared tolls for these road vehicles, collection of tolls due by the relevant users of the toll network and payment of RIA fees, as well as additional services provided under the Agreement and/or in accordance with these General Terms and Conditions, including the services listed in Part II, Chapter 3, Section 1 of "General terms and conditions for contracts for the provision of an electronic toll service between the Agency and providers of an electronic toll collection service"
3.26. „Malicious actions“ are actions or omissions that violate the Internet ethics or cause damages to persons connected to Internet or associated networks, sending junk e-mail (unwanted commercial messages, SPAM), receiving access to resources with foreign rights and passwords, using flaws in the system for personal benefit or for obtaining information (HACK), committing actions that can be qualified as industrial spying or sabotage, damaging or destroying systems or data sets (CRACK), sending “Trojan horses” or provoking installation of viruses or remote control systems, disturbing the normal operation of other Internet and associated networks users, performing any actions that may be qualified as crime or administrative infringement according to the Bulgarian legislation or any other applicable law.
3.27. "Force majeure" - unforeseen, at the time of conclusion of the contract, circumstances of extraordinary nature which make the provision of goods or services objectively impossible.
3.28. "Insurer" - means "Insurance Company Lev Ins" AD, entered in the Commercial Register and the register of non-profit legal entities with UIC 121130788 or another insurance company with which ITS has a contract.
3.29. "Third party liability insurance" or "Insurance" - means the obligatory motor third party liability insurance under the Insurance code which is concluded by distance under the provision of art. 332, para 4 of the IC through the ITS Platform, acting as an agent of the Insurer or another type of insurance.
3.30. "Insurance contract"- means motor third party liability insurance contract with form and content approved by the Insurer, which is concluded between the Insurer and the User through the Agent in the Platforms under the terms of the Distance Financial Services provision аct and Article 332, paragraph 1, p. 3 in connection with paragraph 4 of the Insurance Code, as the insurance premium being paid through the Platforms, by bank card issued in the name of the insuring party, by bank transfer or by other payment methods provided in the Platforms and by ITS.
3.31. "Insurance policy" - means part of the Insurance contract, which contains the names of the parties to the contract, addresses, insurance coverage, limits and conditions, the insurance premium, terms of the insurance, as well as the signatures of the parties to the contract.
3.32. "Electronic order" - means an application for concluding an insurance contract submitted through the ITS Platforms, where within the application the User manually enters its personal and / or foreign data for the needs of concluding the Insurance Policy.
3.33. "Insurance event" - means the occurrence of covered risk under the Insurance in the period of insurance coverage.
3.34. "Green Card Certificate" - means an international insurance certificate issued on behalf of the National Bureau under p. 35 in accordance with Recommendation № 5, adopted on 25 January 1949 by the Subcommittee of the Committee on Land Transport of the United Nations Economic Commission for Europe.
3.35. "Automatic notifications for expiring terms under the Insurance" - means automatically generated notifications from ITS sent to the Users who have concluded Third party liability insurance through ITS Platforms, by which ITS informs the Users about the maturity of installments under the Insurance contract or the expiry of motor Third party liability insurance and the ways for its renewal.
4. GENERAL PROVISIONS
4.1. ITS, in its capacity of National Service Provider, registered in the National Register of National Toll Collection Service Providers under a contract concluded and entered into force with RIA, provides on the Platforms to the Users time-based toll services (Electronic Vignettes), distance-based (Toll), payment of Route pass, Compensatory Fees, services for collecting other fees and/or amounts due to RIA and according to contracts concluded with Users as well as concluding of Insurances.
4.2. These General Terms and Conditions of ITS are binding for all Users of the Platforms whether they have a registered User Profile or not.
4.3. Any use of the Platforms means that users have become carefully acquainted with these General Terms and Conditions of Use and have agreed to comply with them.
4.4. ITS reserves the right to update and amend the General Terms and Conditions of the Platforms periodically to reflect any changes to the way the Platforms operate and/or any changes to the legal requirements. The amended General Terms and Conditions are valid for Users from the moment they are published on the Platforms. In the event of such a change, ITS will publish on the Platforms the amended version of the General Terms and Conditions, therefore Users should periodically and regularly be informed about the new versions of the General Terms and Conditions and get familiar themselves with their content. For each service used via the Platforms, shall be applicable the General Terms and Conditions, which were in force at the time its provision.
4.5. In the event that any of the provisions of these General Terms and Conditions prove invalid and/or unenforceable, regardless of the reason, this does not invalid or inapplicability of all other provisions and the invalid provision will be replaced by an actual provision under the Bulgarian legislation in force.
4.6. ITS makes serious efforts to maintain the accuracy of the information presented on the Platforms. However, the possibility of technical errors and/or omissions in this information for which ITS is not responsible cannot be excluded.
4.7. ITS shall not be liable in the following cases:
– For damages caused by incorrectly declared data by the User upon payment of toll, route pass, activation of electronic vignette and/or upon payment of a compensatory fee, in which case the amounts paid for payment of toll, purchase of electronic vignette/route pass, payment of a compensatory fee are not refundable;
– For damage caused by other websites accessible through Electronic References/Banners placed on the Platforms;
– For all damage caused to Users in the provision of the service, except for intentionally caused damages (by ITS employees);
– For damages arising in case the User forgets his/her profile log on to a computer and/or in any other way authorizes and/or allows it to be used by third parties who have abused his/her registration;
– For damages caused in the absence and/or interruption of accessibility to the Platforms.
4.8. The user name with which the User registers does not give him any rights other than the right to use the specific Username within the ITS Platforms.
4.9. The User undertakes, when using the access granted to him to the Platforms: to comply with the Bulgarian legislation, applicable foreign laws, these General Terms and Conditions, internet ethics, the rules of morality and good faith, not to violate foreign material or non-material rights, including intellectual property rights; notify ITS without delay of any case of committed or detected infringement; not to interfere with the proper functioning of the Platforms, including, but not limited to, not to interfere with the identification procedure of another user, not to access outside the provided, not to impair or impede the availability, reliability or quality of the access granted, and not to use it in a way that causes its refusal to use; not to extract by technical means or technically information resources or parts of information resources belonging to the databases located on the Platforms and thus not to create its own database in electronic or other form; not impersonate another person or otherwise mislead third parties about their identity or belonging to a particular group of people; not to perform malicious acts within the meaning of these General Terms and Conditions.
4.10. Users may use all services offered on the Platforms for personal purposes, not for profit and provided that the copyrights of ITS and/or third parties related directly or indirectly to the materials on the Platforms are not infringed. Users may not reproduce, modify, delete, publish, distribute and/or otherwise disclose the information resources published on the ITS Platforms.
4.11. ITS reserves the right to attach the rights to publish materials and other information published on the Platforms to third parties upon further conclusion of a contract in writing governing the legal relationship between ITS and the person publishing the information.
4.12. The links on the Platforms and/or to other websites owned by third parties are published for the convenience of Users. When using such electronic reference outside the Website, these General Terms and Conditions do not apply.
4.13. ITS is not responsible for the information and/or content of other websites owned by third parties, and does not impose or recommend the use of these websites or the information published there. Any risks associated with the use of such websites are carried by Users.
5. USING THE SERVICES VIA THE PLATFORMS
5.1. The User declares his/her willingness to use the Service through the Platforms. The User may conclude contract for automatic toll taxation with ITS via On board units, to which these General Terms and Conditions do not apply.
5.2. ITS shall have the right to send system messages to the User for the used Service in the Platforms. This system message will be sent via electronic means (e-mail).
6. RULES FOR USING THE PLATFORMS. PAYMENT METHODS.
6.1. Access to the Platforms for the purpose of Purchase is allowed to each User, whether the latter has made the registration on the Platforms or not.
6.2. ITS reserves the right, in its sole discretion, to restrict the access of any User if it considers that this would be to the detriment of ITS in any way. In this case, the sole right of the User is to send an official written request to ITS or an electronic inquiry by e-mail: for www.tollpass.bg to email@example.com and for www.vinetki.bg to firstname.lastname@example.org, in order to be informed of the reasons which have led to the application of the above-mentioned measures. ITS is not liable for any damages that the User has suffered or may suffer as a result of this decision, regardless of its correctness or reasonableness.
6.3. The communication with ITS may be made via direct connection, on phones with the numbers *5500 or 0884 00 55 00 at the price of the respective individual tariff plan which Users use and/ or at the specified addresses in the "Contact us" section of the Platforms.
6.4. With the exception of toll, route passes, electronic vignettes and compensatory fees, which represent a state fee for use of the republican road network and for which no VAT is applicable, all other amounts and prices of the Services of the Platforms are final and are declared in BGN or other currency with VAT excluded, on them is accrued VAT additionally in respect with the requirements of the applicable legislation, as well as all other taxes or fees required by law.
6.5. In case of change in the tariff of fees collected for passage and use of the paid road network, ITS has the right to change the prices stated in the Platforms at its sole discretion at any time and without having to notify the Users in advance. The Users are required to pay the price that was stated on the Platforms during the execution of the purchase, regardless of whether it is lower or higher than the updated price. In case of technical errors in the published information on the Platforms, as a result of which the order cannot be executed, ITS has the right to refuse the completion of the order by not paying compensation to the Userс.
6.6. ITS does not bear any liability for any expenses in connection with fees, commissions or other additional payments made by the Users or their bank in connection with the transaction itself, as well as in the case of exchange of currency, applied by the bank which issued the card to the User in cases where the currency is different from BGN. The expenses associated with such payments are at the expense of the Users. For this reason, ITS recommends to the Users to consult with their bank about any additional fees that could be charged to them on online payments or those made through a bank.
6.7. Rules for using the Platform www.vinetki.bg
6.7.1. The User can pay the value of the Electronic vignettes and the Compensatory fees only by bank card, except for the mass payment of electronic vignettes, which is done by bank transfer. 6.7.2. ITS may request additional confirmation from the User for the purchase of Electronic vignettes/payment of Compensatory fees, including by phone and/or e-mail. In case the User refuses to provide the information required by ITS, the refusal to provide it leads to automatic cancellation of the purchase/service with additional notification to the User.
6.7.3. The Users have the opportunity to purchase Electronic vignettes without registering a User Profile by entering the data in a file available on the Platform and send it to ITS, respectively pay their value through the so-called "Mass payment". This option is intended to facilitate Users who purchase electronic vignettes. When using this option, the value of the Electronic vignettes is paid only by bank transfer to a bank account specified by ITS.
6.7.4. In case of mass payment of Electronic vignettes, for each payment due by the User, ITS will generate an order for their purchase, which contains a unique number. The User is obliged to indicate the number of the respective order in the column "grounds for payment" of the payment order for each bank transfer made to ITS.
6.7.5. The User declares that he is aware that the information contained in the payment orders must be filled in correctly.
6.7.6. In the absence or incorrect entry of an order number in the column "grounds for payment" in case of payment by bank transfer and/or inaccurately paid amount, ITS has the right to delay the processing of the payment for up to 5 (five) business days within which term ITS does not provide the services paid for the respective order.
6.7.7. When paying amounts to ITS by bank transfer, ITS needs technological time to process the received bank transfer up to 3 (three) working days, and the relevant obligation of the User will be repaid or the relevant service will be activated after processing the received bank transfer from ITS. 6.7.8. The Platform provides the Users with links - links to www.tollpass.bg for purchasing Route passes/use of Services for electronic toll collection/Services for electronic taxation and others;
6.7.8. The Platform provides the Users with links - links to www.tollpass.bg for purchasing Route passes/use of Services for electronic toll collection/Services for electronic taxation, Insurances and others;
6.7.9. ITS has the right to introduce and activate additional payment methods/means of payment by notifying the Users without the need to amend these General Terms and Conditions;
6.7.10. The User is responsible for the entered data, registration number, type of vehicle, type of electronic vignette, country of registration, ecological category of the vehicle, start date and others. In case of incorrectly entered or declared data, ITS does not owe a refund of the amounts paid for Electronic vignettes/Compensatory fees.
6.7.11. The Users have the opportunity to check the validity of the purchased Electronic vignettes/availability of Compensatory fees, as this option is informative and does not bind Users to pay them. ITS is not responsible for the accuracy and reliability of this information, as the information is provided by RIA and technical errors may occur.
6.8. Rules for using the Platform www.tollpass.bg.
6.8.1. The User can pay the cost of the requested services via a bank card.
6.8.2. In case of provided functionality of the Platform when paying amounts to ITS by bank transfer, ITS generates a Payment Request from the Platform, which contains a Payment code. The user is obliged to indicate the Pay code in the column "grounds for payment" of the payment order for each bank transfer made to ITS.
6.8.3. The user declares that he is aware that the information contained in the payment orders must be filled in correctly. In the column "grounds for payment" is written only the Payment code (pay code), generated automatically upon confirmation of the Payment request and without intervals and no other information. The amount calculated when generating a payment code must correspond to the amount written in the payment order. A separate payment order is prepared for each generated payment code.
6.8.4. In the absence or incorrectly entered Payment code (pay code), in the column "grounds for payment" when paying by bank transfer or in case of incorrectly paid amount, ITS has the right to delay the processing of the payment for up to 5 (five) working days, in which term ITS does not provide the services paid for with the respective Payment Request.
6.8.5. In case of provided functionality of the Platform for payment of amounts to ITS by bank transfer, ITS needs technological time for processing the received bank transfer up to 3 (three) working days, as the respective obligation of the User will be repaid or the respective service will be activated after the processing of the received bank transfer by ITS.
6.8.6. When selling Route passes and Electronic vignettes and/or paying Compensatory fees by bank transfer, their activation takes place after receiving and processing the bank transfer from ITS. The User is responsible for the accuracy and precision of the entered data and the attached documents. In case of incorrectly entered or declared data, ITS does not owe a refund.
6.8.7. The Platform provides Users with links to www.vinetki.bg, ITS Website for purchasing Electronic vignettes and providing other services;
6.8.8. ITS has the right to introduce and activate additional payment methods/means of payment by notifying the Users without the need to amend these General Terms and Conditions;
6.8.9. The User is responsible for the data entered, registration number, vehicle type, type, country of registration, environmental category of the vehicle, start date and others. In case of incorrectly entered or declared data, ITS does not owe a refund of the amounts paid for Electronic vignettes/Route passes and/or Compensatory fees.
6.8.10. The Users have the opportunity to check the validity of the purchased Electronic vignettes/check Route passes, the availability of Compensation fees, as this option is informative and does not bind Users to pay them. ITS is not responsible for the accuracy and reliability of this information, as the information is provided by RIA and technical errors may occur.
6.8.11. ITS undertakes to provide electronic toll collection services to users of the Paid Road Network with whom it has a contract and to provide services for the operation of toll both through its own and/or leased commercial network in accordance with the concluded contracts with the Users and the general conditions applicable to them. All applicable conditions for the use of electronic toll collection services for users of the Paid Road Network are described in detail in the contracts and the general conditions applicable to them.
7.1. ITS is entitled to use subcontractors (partners, agents, suppliers of services, couriers, etc.) to fulfill its obligations under the distance sales contract concluded through the Platforms without the need to notify or obtain the consent by the User for that.
8. INTELLECTUAL PROPERTY RIGHTS;
8.1. All elements of the contents of the Platforms, including design, domain name, trademark, databases, text, drawings, graphics, sketches, designs and other information or elements, constitute an intellectual property object within the meaning of the Copyright and Related Rights Act, the Trade Marks and Geographical Indications Act and the Industrial Design Act and are subject to intellectual property rights of ITS or are granted for use of ITS.
8.2. Intellectual property rights on all intellectual property objects - materials, databases, and other resources, positioned on the Platforms are protected under the Copyright and Related Rights Act and/or the Marks and Geographical Indications Act and may not be used by any other person in violation of applicable laws.
8.3. Each User undertakes to use the Platforms to comply with Bulgarian legislation, these General Terms and Conditions, by agreeing and acknowledging that ITS owns all intellectual property rights and the User undertakes not to modify, adapt, copy, reproduces or otherwise uses the information published on the Platforms.
8.4. ITS has and retains all intellectual property rights in any way connected with the Platforms, whether they are be its own or obtained through contractual licenses or in any other lawful manner.
8.5. The Users shall not have the right to copy, distribute, publish, make available to third parties, modify in any way whatsoever part of the Content, including but not limited to the content of the trademarks, logos, multimedia content of the Platforms, or descriptions of Products or Services in any way, including by introducing any content external to the Platforms, the removal of the signs indicating ITS property rights on the Content. The User may not also transfer, sell, distribute materials created by reproducing (copying), modifying or publishing the Content except with the explicit consent of ITS.
8.6. The User may only copy, transfer, and/or use the Content for personal, non-commercial purposes unless this is contrary to what is provided in this chapter of this document.
8.7. The common sending to the User or reference to the Content or parts of it by ITS will not be considered as an agreement on the part of ITS to allow the User to use the Content or parts thereof for its own purposes, other than their personal needs, regardless of the means of communication used by ITS.
8.8. Any use of the Content for purposes other than those expressly permitted in these General Terms and Conditions or any other explicit written consent given by ITS is prohibited.
8.9. ITS has the right at any time and without prior notice to remove any content on the Platforms that it considers to be inconsistent with the applicable Bulgarian legislation, the present General Terms and Conditions or the rights and legitimate interests of third parties, to suspend, restrict or alter the services provided to the User, as well as to address the matter to the competent state authorities if, in the judgment of ITS, the User violates the provisions of the current Bulgarian legislation, the present General Terms and Conditions or the rights and legitimate interests of third parties.
8.10. In the event User considers that materials posted on the Platforms are violating someone's intellectual property rights, they should contact ITS through the channels, listed in the "Contact us" section of the home page and to clarify their concerns or objections, in order to take the necessary measures.
9. PURCHASE OF ELECTRONIC VIGHETTE
9.1. The User may make Purchases of electronic vignette via the Platform by following the steps specified in the Platforms to complete and submit the Purchase.
9.2. Any Service added in the "Add to Shopping cart" section can be purchased. Adding Service to the "Add to Shopping Cart" section does not lead to the realization of the purchase until it is paid.
9.3. The User undertakes and is responsible for ensuring that all data provided to ITS in connection with the Purchase are true, complete and accurate at the date of Purchase. The minimum data required for the purchase of an electronic vignette is as follows: for passenger cars and light goods vehicles, and trailers to them which are Category 3 - registration plate number, country of registration, vehicle type, electronic vignette type and period of validity of electronic vignette;
9.4. By making a Purchase, the User authorizes ITS to contact him/her in any possible way, whenever necessary, in connection with the purchase.
9.5. ITS has the right to refuse to execute (cancel) the purchase made by the User, of which the User shall be notified. Cancellation of the purchase does not entail any liability or consequent liability of either party to the other party in relation to it, and respectively none of them shall have the right to seek compensation from the other party for its cancellation in the following cases:
- non-acceptance by the User’s bank of the on-line payment transaction;
- execution of the monetary transaction, which does not lead to payment of funds to the ITS account for online payments;
- the data provided by the User in the Platform is incomplete and/or incorrect.
- poor financial reputation of the User and available outstanding debts to ITS by the User.
10. PURCHASE OF ROUTE PASS
10.1. The service is available only via www.tollpass.bg and the mobile application Tollpass as on www.vinetki.bg is available link for re-direction to www.tollpass.bg. The User has the possibility to purchase a Route pass via the Platforms following the steps specified in the Platforms.
10.2. The User is obliged to choose a route by determining the starting and end point of the route, as well as up to four intermediate points along the route, as well as to check that the route of the republican road network is not prohibited for the road vehicle chosen by the User or in settlements;
10.3. The User in the course of the trip is obliged to pass only on the selected and paid route, otherwise the User will move in violation of the rules under the Roads Traffic Act, passing along a section of the paid road network, which is not included in the selected route, as well as in case of passage through a section of the route, which is prohibited for movement of the specifically selected vehicle.
10.4. After purchasing the Route pass, the User has the opportunity to access and print the route upon purchased Рoute pass via the ITS Platforms. The visualized/printed Route pass is only illustrative and ITS is not responsible in case the User deviates from the selected route, as well as in case of passage through a section of the route that is prohibited for the movement of the specifically selected vehicle.
10.5. The User is informed that ITS is not responsible for all and any damages suffered by the User and/or the owner of the vehicle, including lost profits, penalties of state authorities and others, as a result of the route chosen by the User.
11. PAYMENT OF COMPENSATORY FEE
11.1. The service is available only via www.tollpass.bg and the mobile application Tollpass as on www.vinetki.bg is available link for re-direction to www.tollpass.bg.
11.2. The compensatory fee is a state fee collected by RIA, which can be paid voluntarily by the User, in which case the driver of the vehicle, its owner or any third party who may be liable for administrative responsibility in connection with the particular vehicle shall be exempt from administrative criminal liability.
11.3. In the event that the Compensatory Fee is paid on the basis of an electronic ticket issued for the imposition of a fine for infringement established by an electronic system for collecting tolls under Art. 10 para. 1 of the Roads Act within 14 days of its service, the electronic ticket will be cancelled (no pecuniary penalty is due on it). After the expiry of the specified 14-day period and in case no Compensatory Fee has been paid, including if the electronic ticket is appealed by a court order and confirmed by a final judgment, the financial penalty imposed by the electronic ticket and the fee under Art. 10b para. 5 of the Roads Act will be due in full.
11.4. ITS provides only functionality and the ability of Users to pay compensatory fees. The details of the existence and justification for the imposition of compensatory fees, as well as the periods within which they are due, are provided by RIA and ITS shall not be liable in respect of the merits of the obligation to pay a compensatory fee imposed pecuniary penalty, the size of amounts due to RIA in respect of penalties and compensatory fees, counting and expiry of time limits and/or any other disputes that may arise in connection with the Compensatory Fee and/or imposed for the infringement concerned. They should be addressed by users to RIA and the complaint cannot be filled through ITS.
11.5. The Compensatory fee is paid by ITS to RIA on behalf of the User, immediately upon payment by Bank card, or after receiving and processing the bank transfer from the User to ITS upon payment by bank transfer in case of provided functionality in the Platform. Due to the need for technological time to receive the bank transfer and its processing by ITS upon payment by bank transfer, it is possible to expire the deadline for its payment, set by the RIA. Upon expiry of the period for payment of the Compensatory Fee, regardless of the reason for this or if, before payment of the Compensatory fee from ITS to RIA, it is paid to RIA in another way, the amount paid by the User to ITS will be refunded to the bank account from which it was paid. ITS shall not be liable for any damages suffered by the User in these cases.
11A.1. The service is available only via www.tollpass.bg as on www.vinetki.bg is available link for re-direction to www.tollpass.bg
11A.2. When concluding Third Party Liability Insurance, the Users are obliged to enter correct information about the required data in the Platform www.tollpass.bg in connection with the conclusion of Insurance contracts, as well as in connection with the use of the Platform www.tollpass.bg.
11A.3. The Users are not entitled to conclude Insurance contracts on behalf of others, except in cases where they are insuring party and have the express consent of the insured person/s.
11A4. Through the Platform www.tollpass.bg, the Users have the option to choose whether to purchase Third party liability Insurance or to pay an installment under concluded Insurance contract.
11A.5. When concluding an Insurance contract through the Platform www.tollpass.bg of ITS as an insurance agent of the Insurer, the User on the basis of the information provided in the Platform chooses Third party liability insurance in view of its requirements and needs.
11A.6. Depending on the selected initial option, an Electronic order form is generated, in which the User fills in correctly and accurately data about the RV, its owner and other required information in the described fields.
11A.7. The User declares that he has read all the necessary information and conditions of the Insurance, which are published in the ITS Platform, namely pre-contractual information, information document on the insurance product, conditions for providing remote insurance services and information on the right of withdrawal and accepts them in full.
11A.8. Based on the submitted data for the RV and the owner of the RV through the Electronic order, the User has the option to review the proposed individual price offer with possible options for one-time premium payment or in installments of two or four installments.
11A.9. The price of regulatory motor third party liability insurance is determined by the type of RV, the age of the RV owner, the term and manner of use of the RV for each case, etc., and the Users have the option to receive a preliminary estimated price based on the information entered by them through a calculator available in the Platform, but the final price of the Insurance is contained in the completed Electronic Order.
11A.10. The insurance premiums of the Insurance specified in the ITS Platform are in Bulgarian levs (BGN).
11A.11. Under the regulatory motor third party liability insurance, in addition to the due tax of 2%, the User pays together with the premium and the value of the mark under Art. 10 of Ordinance № 49/16.10.2014 on regulatory insurance, as well as due contributions to the Guarantee and Security Fund. All amounts due together with the premium insurance from the User are indicated on a separate line in the insurance policy.
11A.12. Prior to the final conclusion of the Insurance contract, the User has the option to review and verify all data entered by him and make adjustments, if necessary.
11A.13. The following payment methods may be used to pay the amounts due under concluded Insurance contracts:
11А.13.1. The premium insurance and other amounts due with it are paid by bank card through the functionality provided on the ITS Platform www.tollpass.bg.
11А.13.2. By bank transfer to the bank account of ITS. For this purpose, the User selects this type of payment and ITS generates a Payment request from the Platform www.tollpass.bg, which contains a Payment code. The User is obliged to indicate the Payment code in the column "grounds for payment" of the payment order for each bank transfer made to ITS. Until the amount is credited to the bank account of ITS and the transfer from ITS is processed, the issued Insurance Policy is not activated.
11А.14. After payment of the amounts due and confirmation of payment, the User receives a receipt issued by ITS for the payment made to the email address specified by him.
11А.15. After the Electronic order is completed through the Platform www.tollpass.bg and accepted by ITS, the User receives confirmation of successfully concluded Insurance contract and the Insurance Policy at the e-mail address specified by him (confirmation of concluded contract within the Distance financial services provision act).
11A.16. ITS has the right, but not the obligation, to notify the Users, who have concluded the Insurance contracts, on the e-mails indicated by them by means of Automatic notifications for expiring terms under the Insurance.
11A.17. After successfully concluded Insurance contract through the Platform, the User will receive at his specified delivery address or in a courier office within 3 (three) business days the insurance policy on paper, signed by hand by the Insurer, accompanied by a sign issued by the Guarantee Fund under Art. 487 and "Green Card" Certificate under Art. 488 of the Insurance Code, as the value of the delivery is at the expense of the Insurer.
11A.18. The Insurance contract is considered concluded from the moment of receiving the confirmation from ITS by electronic means, sent to the User.
11A.19. The entry into force of the insurance coverage is explicitly agreed with the Insurance contract but may not be earlier than 00.00 on the day following the day of concluding the Insurance contract.
11A.20. Right of withdrawal from the Insurance contract.
11A.20.1. According to Art. 12, para. 1 of the Distance financial services provision act (DFSPA) the consumers - individuals who are parties to a contract for the provision of distance financial services (in this case an Insurance contract) and act outside their commercial or professional activities are entitled, without owing compensation or penalty and without stating a reason, to withdraw from the contract within 14 (fourteen) days from the date of conclusion of the contract or the day on which they receive the terms of the contract and the information under Art. 10, para. 1 and 2 DFSPA, when this happens after the conclusion of the contract.
11A.20.2. In exercising its right of refusal under Art. 12, para. 1 of DFSPA, the consumer owes to the Insurer the part of the insurance premium and the tax on the same for the period in which the Insurer has borne risk, if no Insured Event has occurred, as well as the administrative costs incurred, including the value of the sticker, Green Card certificate and fees to the Guarantee and Security Fund, if the insurance contract has entered into force.
11A.20.3. The Insurer undertakes to return to the consumer all amounts paid, except for those due by the latter in accordance with the above, no later than 30 days from receipt of the notice of exercise of the right of withdrawal. In order to exercise his right to refuse motor third party liability insurance, the consumer, who is a party to the Insurance contract, is obliged to visit the Insurer's office in order to submit a written notice of refusal to the Insurer, to return the received insurance policy to the Insurer, the "Green Card" certificate and the respective fragment of the sign under Art. 487 according to the ordinance of art. 504, para. 1 of the Insurance Code. In case of refusal of Insurance, it is necessary for the consumer to submit a notification with a specified bank account. Refunds are made only to the bank account of the insuring party.
11A.20.4. In case of failure to exercise the right of withdrawal of the consumer within the specified period, the contract remains in force for the specified period.
11A.21. In connection with the requirements of Article 325 of the Insurance Code ITS is an insurance agent of the Insurer registered in the registers of the Financial Supervision Commission, which can be established by inspection in the Financial Supervision Commission, Sofia, 16 Budapest Street or through its website www.fsc.bg section "registers and references", section "electronic register and file", register "insurance agents".
11A.22. ITS does not hold directly or through related parties more than 10 percent of the votes in the general meeting or from the capital of an insurer. An insurer or parent company of an insurer does not directly or through related parties hold shares or units representing more than 10 percent of the shares in the capital of ITS.
11A.23. In case a User wishes to file a complaint against ITS, he / she may do so in writing at the address: Sofia, 109 Opalchenska Str., Bl. 42A, site 6, ground floor or by e-mail at: email@example.com, be sure to indicate three names, phone number and address for feedback and describe the specific problem.
11A.24. The complaint is considered by ITS, while being forwarded to the insurer within 3 days, as ITS is resolved within 14 days, and when a longer period is needed in order to collect data and information, ITS is resolved within up to 1 month from the receipt of the complaint. ITS shall inform the User of insurance services of any such extension within 1 month of receipt of the complaint, indicating the reasons for the delay.
11A.25. Users have the right to file a complaint to the Financial Supervision Commission at Sofia, 16 Budapest Street / e-mail address: firstname.lastname@example.org or to the sectoral conciliation commission for Dispute Resolution in the Field of Insurance and Insurance Mediation (SCC), including the provision of distance financial services in these sectors, at the address Sofia 1000, central management of CPC, Slaveykov Square 4a tel. 02/9330 588, website www.kzp.bg, e -mail email@example.com.
11A.26. ITS has the right to accept or refuse to consider the dispute by a sectoral conciliation commission. The written conciliation proposal, possibly prepared by the Sectoral Conciliation Commission for the settlement of the dispute, is not binding, but must be approved by both parties in order for an agreement between them to be valid.
11A.27. ITS, in carrying out the insurance agency activities, acts on behalf and at the expense of the Insurer on the basis of an assignment contract concluded with the Insurer.
11A.28. ITS has contractual obligation to perform insurance agency activities exclusively for one or more insurers as ITS does not provide its advice under Art. 325a, para. 5 of the Insurance code.
11A.29. The Users have the right to ask ITS to prepare advice based on fair and personal analysis, and ITS has the right to accept or refuse to prepare it.
11A.30. For the performed insurance agency, as a result of which an Insurance contract has been concluded, ITS receives remuneration, which according to Art. 301, para. 3 of the Insurance code is included in the insurance premium and is due by the Insurer.
11A.31. Applicable law to the Insurance contract at the conclusion is the Insurance code of the Republic of Bulgaria.
12. SERVICES FOR WHICH THE USER HAS NO RIGHT OF WITHDRAW
12.1. Due to the specificity of its service and it case of provision of Services to which is applicable, ITS offers to the Users in its own name and for its own account, the possibility of withdrawal of the used Service through the Platform and returning a payment made, not later than 14 (fourteen) days from the date of use of the Service.
12.2. In order to exercise its right of withdrawal, the User should notify ITS of his/her names, geographical address and, if any, telephone, fax and e-mail address, as well as his/her decision to withdraw from the contract by unambiguous application (for example a letter sent by post, fax or e-mail). The User may use the enclosed standard withdrawal form, but this is not required:
Standard form to exercise the right of withdrawal (fill in and send this form only if you wish to cancel the contract)
To the attention of
Intelligent Traffic Systems AD is a company with headquarters and management address at Building 6, bl. 42A, ground floor, Opalchenska street, Serdika district, 1233, Sofia, Bulgaria with address for correspondence at Building 6, 109, bl. 42A, ground floor, Opalchenska street, Sofia, Bulgaria, registered in the Commercial register and the register of non-profit legal entities under UIC 201988199 and VAT identification number: BG201988199
I/we hereby notify you * that I/we are withdraw * from the contract concluded by me and the merchant through your shopping platform "www.vinetki.bg/www.tollpass.bg/mobile application Tollpass" for the purchase of the following goods */for the provision of the following service *:
Order number: .........................
Date of order: ..............................
Order confirmation received on: /email/ ................................................... /Date: ....................
– Received on * ......................................................................................................................
– The user's (s) full name (s)
– Address of the user (s)
– Phone number of the user (s) ............................................................................................
– The user's (s) e-mail address
Bank account of the user (s) on which the amounts paid are refunded
Account holder .........................................
– – Signature of the user (s) ..........................................................................................
(only if this form is on paper)
– Date ....................................
*Delete as appropriate.
12.3. The User may also fill in and submit electronically the Standard form to exercise the right of withdrawal or other unambiguous request to withdraw via the Platforms, by e-mail at: for www.tollpass.bg: firstname.lastname@example.org and for www.vinetki.bg: email@example.com, and if he/she uses this opportunity, ITS will immediately send via a secure media (e-mail, for example), a return message confirming receipt of the refusal. In order to comply with the withdrawal period, it is sufficient that the User should send his/her notice regarding the exercise of his/her right of withdrawal before the expiration of the withdrawal period. In the event that the User withdraws from the distance sales contract, ITS will reimburse all payments received, with the exception of additional payment and delivery costs for each order placed on the Platforms without undue delay and in any event not later than 14 (fourteen) calendar days from the date on which the User informs ITS of its decision to withdraw from the contract.
12.4. The right of withdrawal outside the commercial website does not apply in the following cases: for purchased and activated Electronic vignettes, Route pass, for paid Compensatory fees and other paid fees due toward RIA and/or ITS, for the provision of services where the service is fully provided and its execution has begun with the explicit prior consent of the user and confirmation by him that he knows that he will lose his right of withdrawal once the contract is executed entirely by the trader; for the supply of goods or services the price of which depends on fluctuations in the financial market and which cannot be controlled by the trader as well as those which may occur during the period for exercising the right of withdrawal; for the delivery of goods made on the individual order of the consumer or according to his individual requirements; for the supply of goods which, by their nature, may deteriorate or have a short shelf life; for the supply of sealed goods unpacked after delivery and cannot be returned for reasons of hygiene or health protection; for the supply of goods which, after being supplied and by their nature, have been mixed with other goods from which they cannot be separated; for the supply of alcoholic beverages the price of which has been agreed at the time of conclusion of the contract of sale, the delivery of which may be effected not earlier than 30 days after the conclusion of the contract and the actual value of which depends on fluctuations in the market cannot be controlled by the merchant; where the consumer has explicitly requested the trader to visit it at his home for the purpose of carrying out urgent repairs or maintenance work; where, in the course of such a visit, the trader provides other services in addition to those requested by the consumer or supplies goods other than the spare parts necessary for the repair or maintenance, the right of withdrawal shall apply to those additional goods or services; for the supply of sealed audio recordings or video recordings or sealed computer software which are unpacked after delivery; for the supply of newspapers, periodicals or magazines, with the exception of contracts for the subscription of such publications; concluded during a Public Auction; for the provision of accommodation services which do not have the purpose of permanent residence, transporting goods, renting out cars, catering or providing services related to recreational activities if the contract provides for a specific date or period for implementation; to provide digital content that is not supplied on a physical medium when implementation has begun with the explicit consent of the consumer who has confirmed that he knows he will lose his right of withdrawal in this way.
13. CLAIMS AND COMPLAINTS
13.1. All claims or complaints related to the use of the Services provided by ITS can be sent to its contacts and will be examined, respectively the User will be informed of the decision on the submitted claim/complaint within 30 (thirty) days of its receipt.
13.2. The submission of a claim or complaint does not relieve the User of his obligation to pay the amounts due.
13.3. Complaints related to the applicable tariffs for Electronic Vignettes, Route passes, Compensatory Fees, the scope of the Paid Road Network and the regulations related to the collection of tolls shall be dealt with by RIA.
14. PERSONAL DATA PROCESSING AND CONFIDENTIALITY
15. COMMERCIAL MESSAGES
15.1. Upon the registration of User Profile on the Platform the User has the possibility to express his/her consent to receive a Commercial Messages.
15.2. The User may withdraw his/her consent given to ITS to receive Commercial Messages, which may be done at any time by changing the settings in his/her User Profil or by contacting ITS.
15.3. The refusal to receive Commercial messages does not mean an automatic withdrawal of the given consent to the registration and conclusion of this distance sales contract. The refusal shall apply only in the future and shall not affect commercial communications sent until the time of refusal.
15.4. The User may unsubscribe at any time from receiving Commercial Messages by returning a reply to the received message that he no longer wishes to receive such messages and/or if he/she has a registered User Profile, may opt out of receiving them by checking the profile or by clicking on the "delete account" button in the Profile.
16.1. ITS will provide Users with the following payment documents upon payment:
- Invoice for services provided by ITS to the User;
- Electronic vignette receipt, Route pass receipt, Compensatory fee receipt, Insurance receipt;
- Invoice for fees determined by ITS, if any;
16.2. The payment documents issued by ITS are available on the Platform and can be accessed by the User in case there is a registered User Profile.
16.3. For each passing period, the User has the possibility to access the Platform and receive reports during a period specified by the User, etc.
16.4. The User receives a system message from ITS for each payment document issued by ITS.
16.5. Upon received written request from a User and verification by ITS of the representative authority of the person submitting the request, the user's data specified in the payment document may be modified or corrected by ITS.
16.6. The prices of Electronic vignettes, Route pass and Compensatory fees declared in tariff for the fees collected by the Road Infrastructure Agency shall be final. In accordance with the legislation in force, these charges do not include any taxes, duties or the like (such as but not limited to VAT) as they constitute a state fee for the use of the Paid Road Network.
17. USING COOKIES
18. FORCE MAJEURE CIRCUMSTANCES
18.1. Neither party will be held responsible for any failure to perform its contractual obligations if such non-performance is due to force majeure. Force majeure is an unpredictable event beyond the control of the parties that cannot be avoided.
18.2. If, within 14 (fourteen) days of the date of occurrence of the Force Majeure incident, it continues to act and impedes the performance of the Contract, either party shall have the right to notify the other party of the termination of the Contract without incurring the other indemnity for any damage suffered.
18.3. ITS is not responsible for any suffered by the User damages incurred as a result of force majeure or that are beyond the control of ITS.
19. APPLICABLE LAW - JURISDICTION
19.1. These General terms and conditions are subject to all provisions of the Bulgarian legislation in force. Any disputes arising between ITS and Users will be resolved by mutual consent or, if that is not possible, disputes will be settled before the competent Bulgarian courts without infringing the rights of the consumers within the meaning of the Consumer protection act.
These General terms and Conditions have been accepted and will enter into force on February, 2022.
All rights reserved! Intelligent Traffic Systems AD